Miansai Warranty
1-Year Standard Warranty
Miansai extends a 1-Year Warranty from the shipment date, addressing manufacturing defects in workmanship, materials, moving parts, plating, adhesives, ropes, leathers, and the stones and settings specific to sapphire jewelry. This applies to products purchased directly from Miansai or authorized dealers.
The warranty excludes:
- Lost items or components, inclusive of stones.
- Damage due to routine wear and tear like stretching, bending, chain breakage, or scratching.
- Water-induced damages.
- Deterioration of plating from oils, perfumes, soaps, or other external agents.
- Damage from incorrect storage methods.
- Modifications or customizations made external to Miansai.
- Items from archive sales, sample sales, off-price, or markdowns.
Requirements: A purchase receipt and item photograph are mandatory for warranty claims. Repairs or replacements will adhere to the warranty terms based on the original purchase date.
Initial 30 Days: For replacements within this period, visit returns.themiansai.com or our flagship stores in New York or Los Angeles.
Post 30 Days & Special Items: For items post the 30-day mark or those that are monogrammed, customized, or final sale, please consult Miansai Support.
For purchases made through authorized dealers, we recommend utilizing the dealer's return policy prior to contacting Miansai.
Lifetime Warranty on 14k Solid Gold and Pave Fine Jewelry
Our 14k Solid Gold and Pave Fine Jewelry is sheltered under a lifetime warranty, based on this policy's stipulations.
Coverage:
- Stones and their settings.
Exclusions:
- Routine wear and tear.
- Lost items.
All warranty-based repairs necessitate the jewelry to be sent to Miansai. Replacement items are not provided. Complimentary Next Day Air shipping accompanies any repair under this warranty. A purchase receipt is crucial to authenticate the warranty.
For assistance, please consult Miansai Support.
1-Year Watches Warranty
Miansai watches come with a 12-month warranty from the shipment date.
Coverage:
- Materials and manufacturing defects, excluding the strap, clasp, and battery.
For defects, components will either be repaired or substituted at our discretion. Any signs of watch tampering or case opening invalidate the warranty. In the event a particular model is unavailable, a comparable Miansai watch of similar value and design will be offered.
Exclusions:
- Routine wear and tear.
- Lost items.
A purchase receipt is necessary for warranty validation.
For further details, visit Miansai Support.
1-Year Leather Goods Warranty
Miansai leather products are safeguarded under a 12-month warranty from the shipment date.
Coverage:
- All hardware, stitching, and straps.
Exclusions:
- Cosmetic damage such as cuts, stains, discolorations, or scrapes.
- Items from sample sales, off-price, or markdowns.
A purchase receipt is mandatory to confirm and validate the warranty.
For more information, please consult Miansai Support.
We pride ourselves on crafting quality products and value the trust you place in Miansai. If any issues arise, we're here to assist.
Updated 9/15/2023